Return & Refund Policy

A customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order, provided that:

• The product is unused, unopened, and in its original packaging.

• The product is not damaged by the customer.

• Proof of purchase (order number or receipt) is provided.

Due to hygiene and safety reasons, we cannot accept returns of opened, used, or tampered skincare products unless the item is defective or damaged upon arrival.

Refunds

Refunds may be approved under the following circumstances:

• You received a damaged product.

• You received the wrong product.

• The product was missing from your order.

Once your return request is approved and the item is inspected, your refund will be processed within 5–10 business days.

Exchanges

We offer exchanges for:

• Damaged items

• Defective products

• Incorrect items received

To request an exchange, please contact our customer support within 48 hours of receiving your order.

Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used skincare products

• Products damaged due to misuse

• Sale or clearance items

• Gift cards (if applicable)

How to Request a Return

To start a return or refund request, please contact us with:

• Your order number

• Photos of the product (if damaged or incorrect)

• A brief description of the issue

Our team will review your request and provide further instructions.